1. Introduction
At AVN House Cleaning ("AVN House Cleaning," "we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have when you visit our website, request a quote, contact us, or use our cleaning services.
By using our website or submitting your information, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide to Us
When you request a quote, contact us, or schedule a cleaning service, we may collect information such as:
- Full name.
- Email address.
- Phone number.
- Service address.
- Type of cleaning service requested.
- Property size.
- Areas of the property that require cleaning.
- Preferred service date and time.
- Information about pets, special instructions, or specific service requirements.
- Photos or additional information you choose to provide to help us prepare an accurate estimate.
We recommend that you do not submit sensitive personal information unless it is necessary for us to provide the requested service.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Date and time of your visit.
- Pages viewed.
- Referring website.
- General website usage and interaction data.
This information may be collected through cookies and similar technologies.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries.
- Prepare and send service estimates.
- Schedule cleaning appointments.
- Confirm, modify, or cancel appointments.
- Communicate with you regarding your requested services.
- Provide customer support.
- Improve our services and website.
- Maintain internal business records.
- Comply with applicable legal obligations.
- Prevent fraud or unauthorized activities.
We only collect the information reasonably necessary to provide our services effectively.
4. Phone, SMS, and WhatsApp Communications
By providing your phone number, you authorize AVN House Cleaning to contact you through:
- Phone.
- Text messages (SMS).
- WhatsApp Communications.
These communications may be used to:
- Confirm appointments.
- Send estimates.
- Answer questions.
- Notify you of scheduling changes.
- Follow up after providing our services.
If we send promotional communications, you may opt out at any time.
5. Email Communications
We may use your email address to:
- Respond to inquiries.
- Send estimates.
- Confirm appointments.
- Provide service-related information.
- Send promotional offers when applicable.
You may unsubscribe from promotional emails at any time.
6. WhatsApp Communications
If you choose to communicate with us through WhatsApp Business, your messages may also be subject to WhatsApp's own Privacy Policy.
We may use WhatsApp Business to:
- Respond to inquiries.
- Provide estimates.
- Confirm appointments.
- Offer personalized customer support.
- Share information related to our cleaning services.
7. Cookies
Our website may use cookies and similar technologies to:
- Improve your browsing experience.
- Remember your preferences.
- Analyze website traffic and visitor behavior.
- Enhance the performance of our website.
- Measure the effectiveness of our marketing efforts.
You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
8. How We Share Your Information
AVN House Cleaning does not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Authorized AVN House Cleaning personnel.
- Technology service providers.
- Communication platforms.
- Payment service providers.
- Legal or accounting advisors.
- Government authorities when required by law.
Any information shared will be used solely to support the operation of our business and the delivery of our services.
9. Payments
If AVN House Cleaning offers online payment options in the future, payments will be processed through trusted third-party payment providers.
AVN House Cleaning does not store complete credit or debit card information on its website.
10. Photos Taken During Our Services
For quality control, documentation, and portfolio purposes, we may take photographs of completed work.
We will never publish photographs that identify a customer, their home, or personal belongings without prior permission.
If you prefer that no photographs be taken during your service, please let us know before the appointment begins.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Maintain business records.
- Comply with legal obligations.
- Resolve disputes or customer concerns.
When your information is no longer needed, it will be securely deleted or disposed of in accordance with applicable laws.
12. Information Security
We implement reasonable administrative, organizational, and technical safeguards to protect your personal information against:
- Unauthorized access.
- Loss.
- Misuse.
- Alteration.
- Improper disclosure.
While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.
13. Children's Privacy
Our services and website are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have unintentionally collected information from a child under 13, we will promptly delete that information.
14. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request corrections to inaccurate information.
- Request deletion of your personal information, when legally permitted.
- Withdraw your consent to receive promotional communications.
- Ask questions regarding how your personal information is collected and used.
To protect your privacy, we may request additional information to verify your identity before processing your request.
15. Third-Party Links
Our website may contain links to third-party websites or services, including:
- Social media platforms.
- Google Maps.
- WhatsApp.
- Payment platforms.
- Other external websites.
AVN House Cleaning is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
16. Changes to This Privacy Policy
AVN House Cleaning may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.
The most current version will always be available on our website, along with the updated revision date.
17. Contact Information
AVN House Cleaning
Owner: Ariagnis Peláez
Email:
ariagnis@avnhousecleaning.com
Phone / SMS:
+1 (352) 426-6952
Service Area:
Ocala
Belleview
Silver Springs
Dunnellon
The Villages
Summerfield
Lady Lake
Wildwood
Leesburg
Florida, USA
Website:
www.avnhousecleaning.com
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the information provided above.